Please note that all our products are made with a croc-effect vegan leather material, so each piece is unique and the material design may differ slightly between each piece

About the Product 

What phone models do you carry? 
Unfortunately, we only carry iphone models at the moment in 4 different models: iphone 11 pro, iphone 11 pro max, iPhone XS, iPhone XS max. If we don’t carry your phone model, please send us an email at hello@alopotentia.com and tell us what models you would like to see. 

As we grow, we will be adding new models and we will take your feedback to see how we can be better! 

Does the strap come with the iphone? 
Yes, a free adjustable strap comes with every “She’s Strong” crossbody case. 

Is the “She’ Strong” crossbody case adjustable? 
Yes, our strap is adjustable from as short as 115cm to as long as 135cm, so that everyone can find their perfect fit. 

Does the phone case protect my phone? 
The phone case comes with a shock proof casing that protects from everyday drops. However, since only the edge of the screen is covered, it does not protect from scratches against keys, etc that may come into contact with the front of your phone screen. 

Shipping, Refunds or Change of orders 

Do you offer free shipping? 

We offer free shipping to Singapore & Malaysia! 


Where do you ship to? 

We are proud to ship worldwide. 


How much does shipping cost? 

We provide free shipping to Singapore & Malaysia! 


As we are a small startup, we still need help with the shipping so we use a platform called Easyship that helps us to get the cheapest and fastest possible shipping for you. We will continue to improve upon this process as we grow because we know how important fast and cheap shipping is!There will be different shipping rates for different timelines and carriers upon checkout. 


This helps to give you maximum transparency, while having the best freedom of choice if you want to choose faster shipping options!


How long will it take to receive my order? 

All orders will be dispatched within 2 working days, excluding pre orders (although we will try to fulfill all orders as quickly as we can). The shipping times will be shown upon checkout. 


How long will it take to receive my order? 
All orders will be dispatched within 2 working days, excluding pre orders (although we will try to fulfill all orders as quickly as we can). The shipping times will be shown upon checkout. 

As we are a small startup, we still need help with the shipping so we use a platform called Easyship that helps us to get the cheapest and fastest possible shipping for you. We will continue to improve upon this process as we grow because we know how important fast and cheap shipping is! 

Can I change or cancel my order? 
You can change or cancel an order before it has been dispatched. Please email hello@alopotentia.com to request a change or cancellation of your order. 

What is your refunds policy? 
We really believe in our product and believe you will love it too! That’s why we offer free refunds on all orders within 30 days if they are unused and in their original condition. Just email us at hello@alopotentia.com 

I still haven’t found my answer… 

We tried to think of everything but understand that there still may have been something that we missed out. If that is the case, please email us at hello@alopotentia.com and we will try to rectify your problem and answer your queries immediately!